This one day programme will help build your confidence and develop a natural assertive communication style to improve how you connect with people across the workplace.
- Confident communication - pitfalls, barriers, generational differences and expectations
- Understanding self-esteem - what is it? where does it come from? why does it matter?
- How and why does our behaviour change?
- Maintaining a calm confidence even under pressure
- Conversational techniques for dealing with different people confidently; giving your opinion; saying no assertively
- Recognising and dealing with other peoples’ behaviours
- Positive body language and verbal traits – looking and sounding assertive
- Personal Action Points - Developing your personal approach for dealing with different people
