Throughout our working lives, we’ll all have workplace conversations that we know we will find challenging. There are some that we actually dread - whether that’s due to the subject we need to discuss with someone or that we find the individual themselves difficult to handle. But we also have to recognise that avoiding these conversations will only create greater issues to tackle further down the line…
This one day session focuses on assertive mindset and behaviours, taking a respectful approach to tough conversations, challenging individuals and awkward situations. This management training course will help leaders enter these interactions with a more confident, practical and mindful approach.
What will be covered in this workshop?
- Different people; different situations – understanding our triggers
- Eating the frog!
- Assertiveness - Why bother? Identifying the benefits; what is ‘assertiveness’ anyway?
- Identifying different types of behaviour – assertive, non-assertive & aggressive
- Understanding the effects of different behaviour on others - typical responses
- Conversational techniques for dealing with different people confidently; giving your opinion; saying no assertively
- Giving difficult feedback to members of your team, constructively and calmly
- Verbal and vocal traits – how to sound and speak more assertively
- Positive body language – looking and behaving confidently and in control
- Identifying key individuals and difficult conversations at work
- Action planning – your next steps and reviewing progress
